Set up caller display

Caller Display allows you to see the telephone number of whoever is ringing you which means you can check who is on the line before you pick up the phone.

The service is entirely free and is switched on automatically for all Sure phone lines. Some older phones however do not have the ability to display the incoming number. Our shops in the High Street or at Le Vrange have a wide range of home telephones which can display a caller's number if you would like to take advantage of this feature.

Set up calls between 3 people

You can hold a three way conference call with two other people at the same time, wherever they are in the world.

To use three party call feature:

1. Dial the number of the first person
2. Put the first caller on hold by pressing R
3. Wait until you hear the dial tone and then dial the second number
4. When the second person answers, press R3 to connect all three people.

If your phone does not have an R button, there is a range of home telephones with this feature for sale in our shops.

Set up ring back when free

If the person you are calling is engaged, it is easy to make sure that you get through as soon as they are free, simply dial 5 when you hear that they are busy and hang up your phone.

Your own phone will ring when the number becomes free. Then when you pick up the handset, your phone will automatically dial the number you originally dialled.

To set up a ring back request:

Dial 5 then hang up

To cancel a ring back when free request:

Dial #37# from your landline.

Set up an alarm call

You can use yor phone as an alarm clock to wake you up or remind you of an event.

To set a reminder about a one-off appointment:

Dial *55*<time in 24 hour clock>#, where <time> is a four digit number e.g. 7.30am is entered as 0730

To check the alarm is set up:

Dial *#55#

To cancel the alarm:

Dial #55#

To programme the reminder to dial on specific days each week:

Dial *56*<time in 24 hour clock>*<option number># (see option numbers below)

To check your selected option:

Dial *#56#

To cancel a particular option:

Dial #56*<time>*<option number>#

To cancel all options:

Dial #56#

Hide your number

You can choose to hide your number from the person you are calling.

For individual calls, dial 141 before dialling the telephone number of the person you wish to call. This will hide your number, and has to be done each time you wish to hide your number.

Set up a call divert

If you are going to be away from home and don't want to miss calls, you can divert your phone to another telephone number or even to a mobile phone. You can set up Call Diversion to work in any of three ways:

To work immediately for all calls:

• Dial *21*<number you wish to divert to>#
• To check dial *#21#
• To cancel the diversion, dial #21#

To work only when your line is busy:

• Dial *67*<number you wish to divert to>#
• To check dial *#67#
• To cancel the diversion, dial #67#

To work only when you fail to answer:

• Dial *61*<number you wish to divert to>#
• To check dial *#61#
• To cancel the diversion, dial #61#

How to bar an outgoing call

Outgoing call barring gives you control over which numbers can be dialled from your telephone line. 

You can bar access to individual numbers or to groups of numbers. For instance, you could prevent anything other than local calls being made from your telephone, ban any calls to premium rate numbers or allow calls to the UK but not further afield.

You can even bar all numbers, apart from 999 or 112, which will always be available.

To enable Outgoing Call Barring we need to issue you with a PIN number. There is a quarterly charge for this service.

To set the Outgoing Call Barring service:

Dial *34<option number># where the <option number> is given below:

Cancel call barring:

Dial #34<option number>*<PIN number>#

To check barring:

Dial *#34#

For customers who do not require the flexibility to change their own call barring arrangements, permanent options, set by us are also available on request. Please call us on 01481 700700 for more information.

Set up a changed number intercept

If you move house or premises and your telephone number is changed, you can arrange for anyone calling your old number to receive a voice message advising them of your new number.

This service is free for 6 months, assuming no changes are required. If you require any changes during this period, or require it for longer than 6 months, there is a set-up charge of £17.00 and usage charge of £5.00 per quarter. Please call us on 01481 700700 to find out more.

Set up call waiting alert

If someone tries to call you while you are already on a call, Call Waiting will alert you (by gently bleeping) that someone else is trying to get through.

If you are making a call and you hear the gentle beeping, you have the option to:

• Ignore the second call and carry on with the first call.
• End your current call to transfer to the new one. Replace your handset and your phone will ring with the new call.
• Press R if you wish to switch between calls. You can press R again to switch back to the first call

To set-up Call Waiting:

Dial *43#

To check that Call Waiting has been activated:

Dial *#43#

To cancel Call Waiting:

Dial #43#

Find out the last number that called

To hear the numer, date and time of the last caller:

Dial 1471 from your landline. If you then dial 3, your phone will automatically call them back.

To call the last number that called you without hearing the number:

Dial 1474.

How to put a call on hold

To put an existing call on hold while you make another call, dial R, followed by the relevant number. Once you have completed the second call, dial R1 to return to your original caller. If your home phone does not have an R button you we sell a range of phones which can use this feature in our shops.