Query a bill

If you have a query about a bill please contact us using the form at the bottom of this page or by calling 07624 247 247.

How you can pay your bill

• Direct debit
• At the Post Office
• By phone
• At our shops
• By post
• Online

When you first sign a contract with Sure you can opt to pay by direct debit or alternatively you pay by any of the above methods. The preferred method is via direct debit, which eliminates the risk of late payment fees and is usually more convenient for customers.

Sign up to pay by direct debit

If you would like to sign up by direct debit please download a Direct Debit form, fill it in and post it to us, or email a scanned copy to us at talk@surecw.com. Forms are also available in our shops or if you call us we can send to you in the post. Direct debits are usually collected near the end of the month on or just after the due date stated on your bill.

Pay your bill by post

To pay by post simply tear off the payment slip at the bottom of your bill and enclose it with a cheque made payable to Cable and Wireless Isle of Man Limited and send it to:

Sure
14 Athol Street
Douglas
Isle of Man
IM1 1JA

If you require a receipt please enclose a stamped self addressed envelope.

Pay your bill at the post office

You can pay your bill at the post office. Simply take your bill in with a form of photo ID to be able to pay your bill. Post offices can only accept full bill payment by cash, card and cheques.

Pay your bill by phone

You can pay your bill by calling our customer services on 07624 247 247 any time 24/7 to pay your bill by credit or debit card. Please have your account number and bill reference number to hand which is printed at the top of your bill. Please note that we can only accept the full amount of the bill by card and accept payments from MasterCard, Visa, Delta and Maestro cards.

Pay your bill in store

You can pay your bill at any Sure store. Simply bring in the pay slip at the bottom of your bill with a form of ID to pay by card, cash or cheque.

When you will receive your bill

We will send you a bill each month.

Late payment charges

Late payment fees have been introduced to minimise the cost incurred by chasing up late bill payments.  Bills are sent out each month and we suggest you complete a direct debit instruction to pay, If you do not have Direct Debit set up the date payment is required by will be indicated on the front page of your bill and you should pay your bill by this date to avoid late payment fees.

Residential customers

£5/month

SME (Small Medium Enterprise) customers 

£10/month

Corporate customers

£50/month