iPhone setup guide

Thank you for purchasing the Apple iPhone. Here are a few key pointers to help you get started. If you would like to download the full user guide, please follow the link below:

iPhone user guide

Set up Mobile Internet

iPhone Settings

1. Settings > General > Network > Cellular Data Network
2. Enter the following settings:
   

   APN

   data2.gprs.cw.com (for Smart plans only)

   internet (for all other mobile plans)

   Username

   Leave blank

   Password

   Leave blank

Warning: Performing an operating system upgrade will erase your APN settings and they will need to be re-entered.

Android Settings

1. Go to:
   Menu > Settings > Wireless & Networks
2. Open Mobile Networks


3. Open Access Point Names (APN)


4. Menu > New APN > APN Enter the following for APN

   data2.gprs.cw.com (for Smart plans only)

   internet (for all other mobile plans)

You may need to re-start your phone for these changes to take effect.

Manual Settings and Other Devices

Simply enter your Sure mobile number below, click send settings and follow any further instructions.

After entering your number and clicking the button, you'll receive a text containing the correct settings that you can then simply install to your phone.

If your phone isn't supported by the above tool you may need to enter data settings manually. You'll need to follow the instructions that came with your phone. If you don't have a manual, you might find the instructions you need on your phone manufacturer's website. Here are the settings you will need:

In store

Our staff can configure your phone in-store.

By phone

Call 07624 247 247 (£5.00 admin fee applies).

Voicemail

To set up the mailbox facility, simply follow these steps:

1. Dial **004*171#
2. Now dial 171 and follow the instructions to change your security password and record a greeting (your password is initially set as 0000)

Now, every time you miss a call it will divert to your mailbox. You will receive an SMS notification on your mobile each time someone leaves you a message.

To listen to your messages, simply dial 171 and listen Visual Voicemail is not available on the Sure network. To configure the dedicated voicemail button on your iPhone:

1. Dial *5005*86*171#
2. Press the call button.
3. Your voicemail button should now work

Set up MMS

1. Settings > General > Network > Cellular Data Network
2. Enter the following settings

   APN

   Type in MMS

   Username

   Leave blank

   Password

   Leave blank

   MMSC

   http://mmsc.gprs.cw.com/

   MMS Proxy

   10.0.3.101:80

   MMS Max Message size

   Leave blank

   MMS UA Prof URL

   Leave blank

3. Then put iPhone into Airplane mode and then turn Airplane mode OFF
4. After the above settings have been entered return to the settings menu.

How to turn off data abroad

Roaming rates apply for data-use when not on the Sure network. Due to the amount we are charged by other operators, data-use while abroad can be very expensive.

If you have your phone set to automatically receive and send emails, update applications or otherwise connect to the internet it is recommended that you turn these features off when you are abroad to avoid large roaming charges. You can do this by turning off your data access on your phone. This varies from phone to phone but can often be found by going to:

Check your phone's manual or website for correct instructions.

iPhone

There are several ways for iPhone users to control data access when away from home.

Switch off 'data when roaming'

Please note that this process will only prevent data use outside of the UK. You will still be charged roaming rates within the UK when not connected to the Sure network.

Switch off email downloads

Switch off 'Cellular Data'

Pre-iOS 4 iPhones

This will prevent any data use by your phone. To re-enable data, repeat the process and add 'internet' in the APN field.

iOS 4 iPhones or later

* Due to the nature of the device we can not guarantee that you will not incur data charges when roaming non Sure networks.

Android

Exact settings may vary across different handsets but most Android phones will be similar to the process below. Check your phone's documentation if you're unsure.

Switch off 'data when roaming'

Switch off data completely

Windows Mobile Phones

How to manage connections on your BlackBerry