Before you start

• Setup and installation is easy and can be done without any engineers needing to call. Set up takes about 10 minutes.
• Ensure that your broadband line is activated; Check the date stated in the confirmation letter that you received when you signed up.
• You should have received everything you need to set up your broadband, including instructions. If you haven't received these, please contact us on 0808 10 15 247.
• If you have lost your instructions you can find out how to set everything up below.
• You can set up your router wherever you have a phone line socket; however it is best to put the router somewhere near to the main areas where you will use the internet if you are using it wirelessly to ensure the best connection. 

ADSL filters explained

Your box will contain two ADSL micro filters. These filters are to be plugged into your phone socket at the wall to separate your voice (phone) and data (internet) signals which both enter your house though the same phone line. ADSL filters must be used with all equipment connected to your telephone line; routers, fax, sky boxes and answering machines and should be installed at each phone socket in your house.

How to install ADSL filters

To install a micro filter simply plug it into your phone socket as shown below and then connect your phone or router to the correct port. Each filter has two ports one for phone equipment (home phones, sky boxes, fax and answering machines) and one for computers (ADSL routers).

To achieve the best speeds avoid using any extension cables over 10 ft long and ensure that if you do use an extension lead that the filter is installed at the end of the lead closest to the router. If you are using a socket doubler or do not need an extension lead you should connect the filter directly to the wall phone socket. Please note that you do not have to have something plugged in to both points for the filter to work; you can just have a phone or only a router.

How to connect your equipment

The broadband kit supports two ways of connecting your computer by wireless via the router's aerial or Ethernet with the yellow Ethernet cable. If you need a longer Ethernet cable you can buy them from most good computer shops. We recommend however that you try and use the shortest length of cable possible to maximise speeds.

If you are connecting to a laptop or PC and it has wireless capability (see your computer's specifications to find out or you can buy a wireless adapter from most good computer shops) you only need to use the grey DSL cable connected as shown below.

Connecting your equipment if you have wireless capabilities

If your laptop or desktop PC does not have wireless capability you can connect it directly to the router using the yellow Ethernet cable, as shown below.

Connecting your equipment if you do not have wireless capabilities

Once you have plugged your router in as shown the power light on the top of your router will initially be red and the broadband light will flash green. Wait until the light has stopped flashing before proceeding to connect to your broadband internet, this can take around 2 minutes.

How to connect to the internet

Once your equipment is set up as above, your broadband is ready. If your router was supplied by Sure it will be automatically configured to enable you to connect to the internet with no additional set up.

Whether you have connected wirelessly or via the Ethernet cable, your broadband will now enable you to access the internet. If you are connected via Ethernet simply open a web browser and type in the address of the web page you require. If you are connected wirelessly click:

You will see your new connection as an unsecured network and it is likely to be called the name of your router followed by the start of your your serial number e.g. ThompsonCP789. You can find the serial number of your router on the base and it will look similar to the number below:

Simply double click on this connection and select connect. You should then be connected to your wireless broadband and you can open a browser and begin to surf the internet.

Secure your connection with a password

We recommend that you secure your network with a password to protect your internet from other people using it and to increase your security. The below setup relates to the Thomson TG585 v8 router supplied by Sure when you sign up to Sure broadband. If you are using any other equipment, please refer to your product’s manual or website.

To protect your wireless connection you need to:

1. Connect to your unsecured internet connection with an Ethernet cable or wirelessly. You can only secure your network if you are connected to it.
2. When connected open your web browser (e.g. Internet explorer, Chrome or Firefox) and type 192.168.1.254 in the address bar and press enter.
3. It may ask for a username and password to connect to the router, as default username is Administrator and the password is the Serial number (S/N) on the bottom of the router that will look like this:
   
4. Scroll down to Home Network on the left hand side
5. Next, click on Wireless, then Configure on the top right hand corner. This will bring you to the wireless settings page.
6. Towards the bottom there will be a section called security where you can activate wireless protection and choose a wireless password.

Router settings for non Sure routers

If you are using your own equipment rather than one supplied by Sure you will need to use the below router settings to set up your broadband.  Please refer to your individual router manual for the connection process:

ATM Settings

VPI 0 VCI 38

Encapsulation

PPPOA / VC / VCMux

Authentication

CHAP

Primary DNS

212.30.8.150

Secondary DNS

212.30.8.250

Depending on the model of router you have you may also need the following advanced settings.

Protocol

RFC 2364:PPP Over ATM ( PPPoA )

Modulation Type

G.DMT or Auto

Other router model support:

Netgear

www.netgear.co.uk

D-link

www.dlink.co.uk

Belkin

setup.belkin.com

Linksys

www.linksys.com

Setting up your broadband after moving house

If you move house with your Sure router, please contact us to update your address details. When connected as shown above, your router should have saved all of your settings and work as normal when you turn it on. For routers not supplied by Sure please visit the manufacturer's website.