How to divert your calls to your voicemail

You can opt to divert all or some of your calls to voicemail. Simply dial the number given below and press the call button to select a divert:

Unconditional

Dial **21*171#
(diverts all calls straight to voicemail)

Conditional

Dial **004*171#
(only diverts calls when you are busy, out of reach and do not answer call)

Please note you may be charged to call your voicemail while roaming and you may even be charged for new messages left for you. If you would like to prevent people leaving you voicemail messages when you are abroad, you can cancel your call diverts and stop voicemail:

Cancel Unconditional

Dial ##21#
(diverts all calls to voicemail)

Cancel Conditional

Dial ##004#
(only diverts calls when you are busy, out of reach and do not answer call)

You can then set up call diverts as above when you would like to divert calls to voicemail again.

Set up voicemail

To set up your Voicemail you will need to first set up call forwarding so that the voicemail system can take messages when you can't answer a call. You can opt to divert all or some of your calls to voicemail. Simply dial the number given below and press the call button:

Conditional

Dial **004*171#

(only diverts calls when you are busy, out of reach and do not answer call) 

Unconditional

Dial **21*171# 

(diverts all calls straight to voicemail) 

This will set your mobile up to divert calls when you cannot answer the phone. You'll be sent a text message automatically to let you know you've been left a voicemail message.

To listen to your message(s):

• Using your mobile on-island, dial 171
• When roaming or when using another mobile or landline phone, dial +44 (0) 7700 700000.
• The first time you access your voicemail you will be asked to set a 4 digit PIN so that you can securely access your voicemail from any landline or mobile phone. You do not need to input your PIN if you are calling from the number your have set voicemail up on.

Listen to voicemail

To listen to your new or saved messages simply dial 171 from your mobile and press 1. You can then save, repeat or delete your messages.

You can also access your voicemail from a landline or when abroad by dialling +44 (0) 7700 700000.

Access voicemail from abroad or a landline

When roaming, or to access your voicemail from a phone other than your mobile, the access number 171 will not work so you will need to dial +44 (0) 7700 700000.

You will be asked to enter your mobile number and your PIN. Please note you may be charged to call your voicemail while roaming, and you may also be charged to be left a message on your voicemail. If you would like to prevent people leaving you voicemail messages when you are abroad, you can cancel your call diverts:

Cancel Unconditional

Dial ##21#
(diverts all calls to voicemail)

Cancel Conditional

Dial ##004#
(only diverts calls when you are busy, out of reach and do not answer call)

You can then set up call diverts as above when you would like to divert calls again.

Record a new greeting

You can set up a personal greeting that welcomes callers to your mailbox. To set up or change your greeting dial 171 then press 2 and then 2 again.

Knowing if you have a message

Whenever a voicemail message is left for you, we'll inform you with a text message.

This text will be from 171. Simply dial 171 to retrieve your voicemail message.

You can now also sign up to access your voicemail online. When you register you can receive an email notification when you have a voicemail waiting, or you can set the system to send you the voicemail message as an attachment that you can play on your PC.

How to change your voicemail PIN

For security, your PIN prevents other people from listening to your messages from other landlines or mobiles. You will need to input your voicemail PIN if you are accessing your voicemail from any phone except for the mobile that the voicemail is set up on.

If you have forgotten your PIN, you can change it simply by dialling 171 from that mobile and change the PIN by pressing 2 then 1.

If you would like to access your voicemail from a different mobile phone or landline and have forgotten your PIN please call our customer services on 0808 10 15 247 who will be able to reset your voicemail PIN after security verification.

Once your PIN has been reset you can also manage your PIN settings via our online management system.

Manage your voicemail online

You can access your voicemail online here. This has a number of benefits such as:

• Ability to change settings via a web interface
• Voice messages forwarded to you by email
• Linked mailboxes
• Message notification settings
• Multiple greetings
• Dial out (calls you back from web interface)
• Alarm calls

To set up the web interface please download our user guide here.

Missed call notification

When you miss a call but don't have voicemail set up on your phone, this new service lets you know who called you and at what time:

• If the caller's identity is released, the system tells the caller that you will be sent an SMS message informing you that they tried to call
• If the caller's identity is withheld, they are offered the option to notify you that they tried to call
• If they accept this option an SMS will be sent to you. If the caller's identity is not available or they choose not to release it, the SMS message will not be sent

SMS notification messages will be sent under the following conditions:

• When your phone is switched off
• When your phone is busy
• If your phone is not in coverage
• A message will not be sent if you are roaming or abroad; only when you are connected to the Sure network in Jersey, Guernsey and the Isle of Man

There are no monthly fees and no charges for SMS messages sent to you. Please note - if you return someone's call this will be chargeable in the usual way.

Call our Customer Contact Centre on 0808 10 15 247 if you would like the service to be removed from your account (please allow 2 working days).